Last Updated: December 4, 2025
Wenx Studio LTD. ("we," "us," "our") operates the SoulKin mobile application and website (collectively, the “Services”). We are committed to protecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the rights you have regarding your information.
You must be 18 years of age or older to use the Services. By using our Services, you represent and warrant that you meet this age requirement.
By using SoulKin, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
We collect information to provide and improve our Services. The types of information we collect are:
Usage and Analytics Data: We automatically collect information about how you interact with our Services. This includes:
Device and Network Information: We collect data from your device to ensure stability and compatibility:
Payment Data: All payments are processed securely by Google Play. We receive a confirmation of your subscription status but do not collect or store your full credit card numbers.
App Files and Storage: The app may save files locally on your device, such as audio recording caches or video data. We request storage permissions (READ_MEDIA_AUDIO, READ_MEDIA_VIDEO, READ_MEDIA_IMAGES) to access these files for proper app functionality.
We use your information for the following purposes:
We retain your personal data for as long as your account is active or as necessary to provide you with the Services.
If you choose to delete your account, we will permanently delete your associated personal data, unless we are required to retain it for legitimate business or legal reasons (such as fraud prevention or financial record-keeping).
As required by Google Play policy, we provide two ways to request account deletion:
Depending on your location, you may have the right to:
You can exercise these rights by accessing your in-app profile settings or by contacting us at support@wenxstudio.com.
We implement industry-standard technical and organizational security measures, including encryption (HTTPS/TLS) and access controls, to protect your data. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
Your information may be stored and processed on servers located outside of your country, including in Canada and the United States. We ensure that all cross-border data transfers comply with applicable data protection laws. Additional information concerning the international transfer of your information is available depending on your region. See the supplemental terms section below for more information.
Our Services use third-party login (Google Sign-In). Your interaction with this service is governed by Google's own privacy policy.
We may update this Privacy Policy. We will post the new version at: https://www.wenxstudio.com/soulkin/privacy-policy Your continued use of the Services after an update signifies your acceptance of the new terms.
If you have any questions about this Privacy Policy, please contact us: Wenx Studio LTD. Attn: Privacy Inquiries Email: support@wenxstudio.com 5970 Clinton Street Burnaby, B.C. V5J 2M5 Canada
This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.
If you are in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs.
If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the latest standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.
You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work, or where we are established.
Several U.S. states provide their residents with rights to:
To exercise any of these rights submit an email request to support@wenxstudio.com. To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: support@wenxstudio. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
If you are a California resident, you may have additional rights as detailed below. Within the preceding 12 months, we have collected or disclosed the following categories of personal information about you:
a. Identifiers such as, nickname, IP address, email address, gender, country of residence, language, nationality, etc.;
b. Characteristics of protected classifications.
c. Device or Network Information such as device model, OS version, MAC address, device ID, etc.
d. Geolocation information obtained by IP address.
e. Commercial information, such as purchase date, items, etc.
f. Audio, electronic, visual, thermal, olfactory, or similar information such as voice chat data, profile image (when you log in with a social media account), etc.
We determine the retention duration for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.
You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at support@wenxstudio.com or visit our support page to request your rights.
Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.
We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.
a. Right to Know & Right to Access
You have the right to request the following information from us up to two times within a 12-month period:
b. Right to Delete
You have the right to request that the personal information collected from you be deleted.
c. Right to Correct
You have the right to correct your personal information. You can edit your personal information via email to support@wenxstudio.com.
d. Right to Non-Discrimination
You have the right not to be discriminated against for exercising these privacy rights.
e. Right to opt-out of Selling and Sharing
You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies.
HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.
f. Rights for California Minors
Minors under the age of 16 have the right to request the deletion, correction, or copies of information publicly posted by you, such as on forums or bulletin boards.
g. Shine the Light
You have the right to request the categories of the personal information that we disclosed to third parties for their direct marketing purposes during the past 12 months and information on the relevant third parties. Furthermore, you may also request that your personal information not be disclosed to third parties for their direct marketing purposes.
h. Limit Use and/or Disclosure of Sensitive Personal Information
You have the right to limit our use of your sensitive personal information. However, WE DO NOT USE YOUR SENSITIVE PERSONAL INFORMATION for purposes that require us to offer this limitation option. If we collect your sensitive personal information, we will get your consent.
- Authorized Agent
You may designate another person or entity (“authorized agent”) to act on your behalf in connection with your request for rights that are guaranteed by the CCPA. An authorized agent is a natural person or business entity registered with the Secretary of State to conduct business in California that you have authorized to act of your behalf to make a request to know or to delete.
To use an authorized agent for your request, we require that you provide signed permission to your agent. Your authorized agent can submit a request to know or delete by sending an email to support@wenxstudio.com. If you contact us, we can offer you an authorized form for your agent to submit.
The above requirement does not apply should your agent have power of attorney pursuant to Probate Code sections 4000 to 4465. Please note that we may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. Under the CCPA, your agent is responsible for implementing and maintaining reasonable security procedures and practices to protect your information and use your personal information only for the purpose of fulfilling your request.
If you have any questions about this Policy, or about exercising your rights described above, you can contact us by email at support@wenxstudio.com